Terms of Use

Contact
If you wish to get in touch with us, please send an email to support@joyfulwalks.com.au with your inquiry and contact details, and we will get back to you shortly.

Order
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, prices, billing, and delivery address. If there is any error in the order confirmation, please contact us immediately via email at support@joyfulwalks.com.au

Delivery
Our normal delivery times are 6-10 days. Please note that after placing an order, there is an additional processing period of 1-3 days before we dispatch your package on the next working day. *Our delivery times are estimates and not guaranteed, as they may vary depending on your location in Australia.

If there are any delays in the delivery (without prior notification of extended delivery time), please contact us via email at support@joyfulwalks.com.au

Prices
All prices in the store are stated in AUD. We reserve the right to change prices due to supplier price changes, errors in the price list, and inaccuracies in prices caused by incorrect information. We also reserve the right to adjust the price.

Right of Withdrawal
When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal from the date you received an ordered item.

5.1 Exercising your right of withdrawal:
You must notify us of your decision to withdraw. The notification should be sent to us at support@joyfulwalks.com.au. Your message should clearly state your name, address, email address, order number, and which products the return applies to.
You should return the products to us immediately and no later than 14 days after the withdrawal notification.
You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be well-packaged and in their original packaging.
We reserve the right to deduct an amount equivalent to the depreciation of the product's value from the refund amount in the case of used or damaged products.

5.2 The right of withdrawal does not apply to:
Products that have been sealed for health or hygiene reasons, and the seal has been broken by you.
Products that are of a sealed audio or video recording nature, and the seal has been broken by you.
Custom-made products tailored specifically to you or have a clear personal touch according to your specifications.
Services that have been fully performed, and you have expressly consented to the service starting without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.

Complaints and Claims
We inspect all products before they are shipped to you. If, however, the product arrives damaged or incorrectly shipped, we undertake, in accordance with applicable consumer protection legislation, to rectify the issue free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.

6.1 How to proceed with a claim?
Any errors or defects should always be reported to support@joyfulwalks.com.au, where you provide your name, address, email address, order number, and a description of the defect.
If we are unable to rectify the issue or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping costs for approved claims.
We reserve the right to reject a claim if it turns out that the product is not faulty according to applicable consumer protection legislation. For complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN), visit arn.se for more information.
Limitation of Liability
We do not assume any liability for indirect damages that may arise from the product.
We accept no responsibility for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, governmental decisions, diminished or failed deliveries from suppliers.
Furthermore, no responsibility is taken for any changes to products/product features made by the respective supplier and other factors beyond our control.
Product Information
We reserve the right for any printing errors on this website, as well as product sell-outs. We do not guarantee that the images accurately represent the appearance of the products, as there may be a slight color difference depending on the display, photo quality, and resolution. We always strive to present the products as accurately as possible.
Information about Cookies
According to the law on electronic communication, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be stored on your computer in order to provide access to various features. It is possible to configure your web browser to automatically reject cookies. More information can be found on the website of the Swedish Post and Telecom Authority (Post och telestyrelsen).
Personal Data
By shopping at JoyfulWalks, you accept our privacy policy and the processing of your personal data. We value your personal privacy and do not collect more information than necessary to process your order. We do not sell or disclose your information to third parties without a legal basis.
JoyfulWalks is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to handle your order and, in cases where you have requested newsletters or promotional offers, to customize the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?
Personal data is any information that can be directly or indirectly linked to a physical person.
10.2 What data do we store?
To handle your order and respond to order-related questions (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, such as fulfilling the contract between us or complying with a legal obligation, such as the Accounting Act.

10.3 Legal basis
In connection with a purchase, your personal information is processed to fulfill the agreement with you.
Marketing, campaigns, and similar communications occur with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. The stored information includes first name, last name, address, email address, and telephone number. If you choose to pay by invoice, your social security number is also stored by the payment provider. This information is stored to facilitate the purchase and protect the parties against fraud.
The payment providers we use are: Klarna, Mastercard, Visa, Maestro, Amex.
10.4.2 Shipping company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
The shipping companies we collaborate with are: [Insert shipping companies].
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter service provider. This is done to keep you updated with information and offers for marketing purposes.
We use [Insert newsletter service provider] for newsletter distribution.
10.5 Right to access
You have the right to receive a copy of all information we have about you. The extract will be delivered electronically in a readable format.
10.6 Right to rectification
You have the right to request that we update incorrect information or complete information that is incomplete.
10.7 Right to be forgotten
You can request at any time to have your data erased. There are a few exceptions to the right to erasure, such as when data needs to be retained to fulfill a legal obligation (e.g., according to accounting laws).
10.8 Data protection officer
JoyfulWalks is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules.
10.9 How we protect your personal data
We use industry-standard measures such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with an order or visit to the website.

Disputes and choice of law
If a dispute cannot be resolved amicably with the company's customer service and the customer, you, as a customer, can turn to the Consumer Complaints Board (Allmänna Reklamationsnämnden), see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online through the European Commission's platform for online dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.